Before vs After

Wait-time visibility

How it is

Wait times are often difficult to understand or estimate.

Patients frequently ask staff for updates.

How it becomes

Clear, non-medical wait-time updates are shared automatically.

Patients know what stage they’re in without needing to ask.

Front desk workload

How it is

Staff handle repeated questions alongside check-ins.

Routine updates compete with higher-priority tasks.

How it becomes

Common questions are answered through self-service updates.

Staff time is freed for exceptions and in-person care.

Intake consistency

How it is

Information is collected across multiple steps and touchpoints.

Details may be repeated or missed under pressure.

How it becomes

A structured, non-clinical intake flow standardizes basics.

Staff can review consistent summaries before arrival.

Patient communication

How it is

Next steps are not always clear to patients.

Updates depend on staff availability.

How it becomes

Step-based, informational guidance sets expectations.

Communication remains non-diagnostic and purely informational.

Operational visibility

How it is

Teams respond reactively during peak periods.

Arrival signals are spread across systems.

How it becomes

Earlier visibility into arrivals and readiness signals.

Operational awareness improves without influencing clinical decisions.